Refund policy

At Fresh Miami Flowers, we take pride in the quality and freshness of every arrangement we create. Because flowers and plants are perishable products, we do not accept traditional returns.

If there is a problem with your order, please contact us as soon as possible so we can make it right.

Freshness, Damage or Incorrect Orders
If your flowers arrive damaged, significantly wilted, or substantially different from what was ordered, please contact us within 24 hours of delivery.

We may request photos of the arrangement so we can quickly evaluate the issue.

Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund.

Floral Substitutions
Because flowers are seasonal and availability can change daily, substitutions may occasionally be necessary. We may substitute flowers or containers with items of equal or greater value while maintaining the overall style, color palette, and value of the arrangement.

Normal floral substitutions do not qualify for a refund.

Order Cancellations
Orders may be cancelled for a full refund if cancellation is requested before the arrangement has been prepared or scheduled for delivery.

Same-day and express orders are processed quickly and may not be eligible for cancellation once preparation has begun.

Incorrect Delivery Information
Customers are responsible for providing a correct delivery address and recipient information.

Refunds are not available when delivery cannot be completed because of an incorrect address, unavailable recipient, restricted-access building, or other circumstances outside our control. Additional delivery charges may apply if redelivery is required.

Recipient Refusal
If the recipient refuses the delivery, the order is considered delivered and is not eligible for a refund.

Custom and Special Orders
Custom floral designs and special-order items may not be refundable once flowers or materials have been purchased specifically for the order.

How to Contact Us
If you have any concern about your order, please contact us promptly with your order number and, when applicable, photos of the arrangement.

Our goal is to resolve legitimate concerns quickly and fairly.